Shipping Policy

Order Processing

All orders are processed after payment is received and confirmed.
Processing times may vary depending on the product, order volume, and destination.

Most devices are prepared for shipment within 3–10 business days, unless otherwise stated at the time of purchase.

Shipping Methods

Due to the size, weight, and nature of our equipment, most orders ship via freight or specialized carriers. Smaller items may ship via standard ground carriers.

Shipping method, carrier, and estimated delivery timeframe will be communicated once your order is scheduled for shipment.

Delivery Timeframes

Delivery timelines vary based on:

  • Product type and availability

  • Shipping method

  • Destination and carrier

Estimated delivery dates are provided as a guideline only and are not guaranteed. Delays caused by carriers, weather, customs, or other factors outside our control may occur.

Shipping Costs

Shipping costs are calculated based on:

  • Equipment size and weight

  • Delivery location

  • Shipping method

Unless otherwise stated in writing, shipping fees are not included in the purchase price and will be disclosed prior to shipment.

International Shipping

International shipping may be available for select products and destinations.
Customers are responsible for any applicable duties, taxes, customs fees, or import requirements.

Delivery times for international shipments may vary significantly based on customs clearance and local regulations.

Delivery & Inspection

All equipment ships insured.

Upon delivery, customers are responsible for:

  • Inspecting the shipment immediately

  • Noting any visible damage on the delivery receipt

  • Reporting damage or missing items within 48 hours of delivery

Failure to report issues within this timeframe may limit our ability to file a claim with the carrier.

Signature & Access Requirements

Some shipments require:

  • A delivery appointment

  • A signature upon delivery

  • Commercial delivery access (loading dock, forklift, or ground-level access)

It is the customer’s responsibility to ensure proper access for delivery.

Shipping Address Accuracy

Please verify your shipping address carefully.
AesthetixIQ is not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

Order Changes & Cancellations

Orders that have already shipped cannot be canceled or rerouted without carrier approval.
Additional fees may apply for address changes, re-delivery, or refused shipments.

Questions

For shipping-related questions, please contact our support team prior to placing your order so we can assist with logistics and expectations.